Refund policy

Return and refund policy

For purchases made after this revised policy is published, Curlee’s Shop does not offer voluntary returns or exchanges for change of mind, including ordering the wrong size or color. This does not affect your rights under applicable consumer protection laws. Purchases made before this update remain subject to the policy in effect when the order was placed.

Damaged, defective, incorrect or missing items

Please inspect your order upon delivery. To request help with a damaged, defective, incorrect or missing item, contact georgecurlee@gmail.com within 30 days of delivery with your order number, a description of the issue, and clear photos or videos where available. This request window does not limit any longer period or remedy required by law.

We review each case individually and coordinate an appropriate refund, replacement or approved return. Approval is not automatic. You do not need to contact our fulfillment provider or use its dashboard. Evidence requests will be reasonable and will not restrict your legal rights.

Orders that have not arrived

If your order has not arrived by the expected delivery date or appears lost in transit, contact us with your order number. We will investigate with our fulfillment provider and arrange an appropriate resolution. Supplier claim deadlines do not override your legal rights.

Return approval, address and shipping costs

Contact us before sending any item back. Do not send items to CJ or to an address shown on the parcel without our prior authorization. Once a return is approved, we will provide the correct return address and instructions. A physical return may not be required for some verified issues.

We do not automatically provide prepaid return shipping labels. For damaged, defective or incorrect items, we will confirm the resolution and any applicable return shipping costs after reviewing the issue and before you send anything back. We will cover return costs where required by applicable law. For returns made under a statutory right of withdrawal, any shipping costs will be handled in accordance with applicable law and confirmed before return.

European Union right of withdrawal

If applicable EU consumer law gives you a right of withdrawal, you may notify us that you wish to withdraw before delivery or within 14 days after delivery of the last item in your order, subject to applicable legal exceptions. Contact georgecurlee@gmail.com to exercise this right. Our restriction on voluntary change-of-mind returns does not remove this right or any other mandatory consumer rights.

Refunds

We will notify you when a refund is approved. Approved refunds will be issued to your original payment method within 10 business days, or sooner where required by law. Your bank or payment provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact georgecurlee@gmail.com.

Contact

For return, refund or order issues, email georgecurlee@gmail.com.